Twitter has managed to make a name for itself in a way that no company wants: as a platform for online abuse and harassment. CEO Dick Costolo has acknowledged these issues and has decided to take care of the matter personally by promising to take a much more aggressive stance against them in order to purge Twitter of bullies and trolls.
Twitter CEO Dick Costolo is taking personal responsibility for his platform’s chronic problems with harassment and abuse, telling employees that he is embarrassed for the company’s failures and would soon be taking stronger action to eliminate trolls. He said problems with trolls are driving away the company’s users. “We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years,” Costolo wrote in an internal memo obtained by The Verge. “It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.”